FAQ
HOW LONG BEFORE I CAN RECEIVE MY ORDER?
The processing time for orders is 72 hours. After your order has been shipped, delivery time within the United States is 4-7 business days, and 14-30 business days internationally.
WHAT CARRIER DO YOU USE?
Yummi Skincare ships domestic using USPS. We currently don't ship internationally at this time.
CAN I CHANGE MY ORDER?
Please contact myyummiskincare@outlook.com as soon as possible. We will do our best to accommodate your request however there is no guarantee that any changes can be made once an order is placed.
CAN I CANCEL MY ORDER?
Upon ordering, you are agreeing to our terms and conditions. Orders canceled within 24hrs are eligible for a refund, after 24 hrs you will be issued store credit in the form of an e-gift card.
WHY WAS I CHARGED TWICE?
You will only be charged for what you purchased, if you see duplicate charges, please give it a few days and it should fall off and the issue should be rectified automatically. However if it still remains and you are positive you only placed one order, please send us an email to myyummiskincare@outlook.com with a screenshot of the duplicate charge for further assistance.
I HAVE NOT RECEIVED AN ORDER CONFIRMATION, WHAT SHOULD I DO?
Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation email after 24 hours, please contact us at myyummiskincare@outlook.com with your inquiry.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept online payments through Visa, Mastercard, American Express and Paypal.
MY ITEMS ARRIVED DAMAGED, WHAT SHOULD I DO?
Please contact us immediately, within 48 hours receiving the order, at myyummiskincare@outlook.com Please provide us with your order number and some photos of the damage product/s.
I RECEIVED INCORRECT ITEM/S WHAT SHOULD I DO?
Please contact myyummiskincare@outlook.com within 48 hours receiving the order, so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.
WHAT’S YOUR RETURN/EXCHANGE POLICY?
You may return the item(s) to us within 30 days of your purchase for a full refund or exchange. Items must be returned in original condition and original packaging (manufacturer's box, plastic bags, etc) accompanied by receipt or proof of purchase. Return shipping costs will be the responsibility of the customer unless the return is the result of an error by Yummi Skincare. Please note that the original and return shipping and handling charges will NOT be refunded or reimbursed under any circumstances. Refunds will be issued to the original form of payment.
PRODUCT/INGREDIENT
WHERE ARE YOUR PRODUCTS MANUFACTURED?
Our formulas are made in the USA, with globally sourced ingredients.
ARE YOUR PRODUCTS NATURAL?
When possible, we choose naturally derived ingredients over synthetics in all formulations.
DO YOUR PRODUCTS CONTAIN SOY?
No
ARE YOUR PRODUCTS VEGAN?
Yes
DOES YUMMI SKINCARE USE PARABENS OR SULFATES?
Yummi Skincare does not use parabens or sulfates in any of our products.
DO YOU TEST PRODUCTS ON ANIMALS?
Yummi Skincare does not test products on animals. All of our products are cruelty free.
ARE THE PRODUCTS SAFE TO USE FOR ALL SKIN TYPES?
All products were formulated to be safe for all skin types but if you have specific concerns, please consult your doctor with the list of ingredients found on the website.
WHAT TEMPERATURE DO THESE PRODUCTS NEED TO BE STORED AT?
We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat.